Online Store Delivery

Terms of delivery for ZaBe company’s Webstore.

Valid from 20th October 2022.

General information about the online store

All e-commerce products are sold by the ZaBe Kauppa company. We sell products to individuals and companies nationally and internationally. Product prices include VAT. We reserve the right to change our prices and the shipping costs.

Orders

Products are ordered via our Webstore on the Internet.

All orders are confirmed by email, indicating the price of the order, shipping costs, and the products ordered. To receive an order confirmation, a valid email address must be provided when ordering.

You agree to comply with the rules applied to each delivery.

Order and payment confirmation

We will send an order confirmation email including the following details:

List of products ordered
Invoice total
Tax breakdown

You will receive a payment confirmation email from Stripe or PayPal depending on your payment method, stating the payment amount, and date of the transaction. Contact the payment service provider at https://stripe.com or https://paypal.com/ if you have any questions about the payment transaction.

Payment methods and the payment service provider

Products and their postage will be paid upon ordering. In our online store, you can pay with the following credit cards: Visa, Visa Electron, MasterCard and and, Paypal.

The payment service providers are Stripe (https://stripe.com) and PayPal (https://paypal.com/), which appears as the payment receiver on the card invoice and transfers the payment to the merchant.

Methods and time of delivery

The order processing time is 1 working week (from Monday to Friday) on average.

Average delivery times for orders after processing time: Nordic countries 2–4, other European countries 3-5, and the rest of the world 3-5 on week days (from Monday to Friday). The date of delivery is not included in delivery time.

Delivery location

For Kuopio residents, the package will be delivered free of charge to the buyer’s home address. For other parts in Finland, the package will be delivered to the nearest post office, Matkahuolto office or parcel machine and international shipments will be delivered to the nearest service point or directly to the recipient.

Delivery rates

1 PCs:

Kuopio region 0 €
Finland 10 €
Sweden 10 €
Europe 14 €
The rest of the world 20 €

Larger amounts (over 3 items):
For a quote, please contact zabe.kauppa@gmail.com

Exchange and Return Policy

Our products are packed very carefully before the order is delivered. Products are packed in protective material. We make sure that they are handled with care and that the cars have a suitable temperature. According to the regulations, the right of cancellation is 14 days after receiving the goods. Live plants, bulbs, seedlings and roots are, however, an exception to the distance selling regulations, and the right of withdrawal does not apply to them. If the glass container is damaged due to transportation, you must immediately write a complaint to the logistics company.

Problems with transport and defective products

If the product has been lost during transportation, or the wrong product or a damaged product has been delivered to you, you must immediately notify zabe.kauppa@gmail.com or in writing:

ZaBe Company

Kesäniemenkatu 2

70840 Kuopio

Finland

Notification of incorrect delivery or damaged product must be made as soon as possible. If the package is damaged during transportation, you must immediately write a complaint to the logistics company.

Changes

We reserve the right to change our delivery terms. Before placing your order, you must familiarize yourself with the terms of delivery applicable at any given time.

Privacy

This online store follows ZaBe company’s privacy statement, which is available on the company’s website.